“Veem saved me over $300 last month on wire fees, and their tracking feature means I always have an answer to ‘Where’s my money!’ emails from clients. Saves me time and money and hassle stuff I don’t have time for. Thanks.”
– Keir Beadling
“Veem saved me over $300 last month on wire fees, and their tracking feature means I always have an answer to ‘Where’s my money!’ emails from clients. Saves me time and money and hassle stuff I don’t have time for. Thanks.”
– Keir Beadling
What happens if I hit the international payment limit in my package?
If you hit the payment limit in your package, we’ll let you know and help determine which is the best package to suit your needs.
If I am on a package does the receiver of the funds have to be on a subscription package?
NO, only the sender of funds has to be on a subscription package. Receivers can just freely claim the funds from you. NOTE: If you are sending USD to another country where they are receiving in USD the Receiver incurs a $20 landing fee to keep it in USD. On rare occasions an intermediary bank in the process attempts to charge a fee. Other than in those instances there are No Fees on the receiving end of the funds.
How can I tell which package my account is on?
Our Client Services team will be able to tell you. You can email them at [email protected].
How do I change my package?
Email us at [email protected] and we’ll change your package.
How do I cancel my package?
Plans change, we understand. Email us at [email protected] and we’ll cancel your subscription.
Are there any change or cancellation charges?
No, there aren’t any change or cancellation fees. Please note that refunds will not be provided for cancellations mid-month.
When will I be charged for my subscription?
Veem Free – Your domestic payments for a month will be calculated and charged on the first of the following month.
Veem Prime and Platinum – You’ll prepay for your subscription on the first of the month.
Is there a prorated charge for a subscription I sign up for mid-month?
No. If you sign up mid-month, billing for your package will begin in the following month.
I already have a Veem account. Do I need to switch over to a package?
No. If you already have an account you will be grandfathered into your existing rates and Veem services.
How will I be charged?
A Payment Request from Veem will be sent to your Veem account. This will be automatically accepted and debited from your bank account registered on Veem.