Outsourcing customer service: pros and cons for small business

Remember the time, back in the 1990s, when calling an outsourced customer service meant getting a person with a thick accent on a crackling phone line who only had a vague idea of how to help you? Well, that’s not the case in the 21st century. Or rather, it doesn’t have to be. Outsourced customer […]

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Benefits of Outsourcing for Your Business

Many businesses don’t realize the benefits of outsourcing. On the other hand, small and mid-sized businesses might not have other options. They invest in outsourcing to save on labor costs and time, and for the expertise, where hosting certain resources and processes in-house isn’t possible. Although that sounds negative, it’s really not. Outsourcing is a […]

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Paying social media influencers – a guide for businesses

Influencer marketing seems to be the biggest invention since the wheel. While the idea is ridiculously simple (asking famous people to promote something) and not new at all, it’s the advance of social media that made it all possible. In the golden era of advertising, Don Draper & Co. would offer massive amounts of money […]

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Remote workers: how to combat loneliness

Remote work is on the rise. The numbers speak for themselves: 68% of employees around the world work at least one day per month remotely, 52% do so at least once a week, while 18% work remotely full-time. What fuels this enthusiasm for remote work? Well, from the business side, it’s mostly costs. Businesses can […]

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Apps for freelancers

With so many distractions, from Netflix, Facebook, and Instagram, to household duties, visitors, and noisy neighbors, freelancers can have a heck of a time trying to manage their time and stay on task. Where’s that intimidating supervisor, breathing down your neck? Where’s the barking boss, the passive coworkers, and the subtle crying in the bathroom […]

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Keeping your remote workers connected

Whenever we talk about the future of work, outsourcing is always part of the picture. In fact, growing trends like the gig economy make outsourcing various business tasks to freelance professionals more prominent than ever. And with good reason. Decreased overhead costs, a more flexible workforce, access to a much larger pool of talent, and […]

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Which outsourcing model is meant for your SMB?

Outsourcing is very common, but so is the desire to be self-sufficient (or at least autonomous). However, businesses can only handle so much, especially startups with not a lot of employees. What it comes down to is getting the job done efficiently and professionally. For many businesses, outsourcing is the best option for at least […]

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How to market your translation services in the age of Google Translate

Translation agencies often encounter statements like “thanks to Google Translate, there’s no need for human translators anymore.” It’s true that Google Translate has many advantages. It’s easy to use, available to everyone with an internet connection, and translates more than a hundred languages. Oh, and it’s also free and is able to produce a finished […]

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Outsourcing customer service without losing your brand

We all know of businesses with notorious call centers. Poor service, long wait times, rough reception, and lack of expertise can drastically affect a company’s reputation. Customer service can become a company’s main talking point, but the inability to provide basic customer service sticks. With the available technologies connecting businesses with customers, there’s no reason […]

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How Your Small Business Can Survive Trump’s Tariff War

The tariffs are here. And by all accounts, they’re going to stay for quite a while. Mr. Trump announced tariffs on all steel and aluminium imports including allies Canada, Mexico and the EU, prompting outrage from the countries’ leaders. He’s also threatening to slap tariffs on products from China, citing an unfair trade deficit as […]

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