Veem’s Response to COVID-19
March 13, 2020
We’re here to help
Over the past few weeks, we’ve heard from businesses all around the world who have been impacted by the coronavirus (COVID-19) outbreak. At Veem, we understand that during this time, businesses are making a concerted effort to continue operations, protect cash flow, and most importantly, maintain the health and safety of their team.
While we understand that businesses may be experiencing concern, Veem user activity and payment volume has remained strong.
Veem’s next-generation payment network offers a 24/7, secure, and fully-remote option to facilitate payments and more. Our users can feel comfortable knowing they have access to all of the information they need to continue their work.
Our robust suite of payment and financial tools provides businesses with additional resources that they can use to mitigate the disruption associated with COVID-19, including lending and financing options, instant deposits, payment tracking, and more.
Veem will continue to provide the same high-level of service our customers expect, so they can spend less time worrying, and more time focused on their business.
Here, we will address some of the questions and concerns we’ve received from our partners and clients. As we monitor the evolving situation, we will continue to communicate updates openly and transparently in the coming days and weeks.
For more information on what you can do to flatten the curve of COVID-19, check in with local health units and the Centers for Disease Control and Prevention.
Frequently Asked Questions
Will my payments be delayed?
While we do not expect payments to be delayed generally, it is not uncommon for specific payment corridors to experience temporary interruptions. Our customer success team is always available to provide real-time updates to affected customers. This way, there aren’t any surprises if transactions to a specific region are behind schedule. Customers can also use Veem’s Payment Tracker to keep tabs on the status of their payment.
How can I contact support?
Veem’s global customer success team is always on hand to answer questions and ease concerns. Our team is easily available through phone, e-mail, live chat, and social media to respond to concerns or inquiries. Your dedicated Veem account manager is also available to provide support.
How is Veem ensuring payment continuity?
Veem mitigates payment disruption by leveraging multiple secure routing options to send and receive global and domestic payments. Veem’s multi-rail technology, bolstered by partnerships with major banking institutions around the world, ensure seamless payment operations for businesses on our network.
Further, payment approval features allow finance teams on the Veem network to easily maintain their regular workflow within our intuitive web-based customer application.
What payment resources are available to my business?
Businesses experiencing supply-chain disruption can leverage Veem’s lending and financing options to finance payables. For peace of mind, Veem also offers payment tracking, instant deposits, and accounting integrations to keep an eye on payments while mitigating risk.
For specific payment concerns or custom solutions, we encourage businesses to reach out to their dedicated account manager or customer success representative.
What is Veem doing to minimize exposure in its community?
As a financial technology company, we provide our teams with a robust tech stack that empowers departments to continue operations without interruption. We have also initiated protocols including work-from-home policies and non-essential travel restrictions to do our part to flatten the curve of COVID-19.