How to Ace Quality Control
March 14, 2018
Ensuring a consistent high quality of production is the dream of business owners. Whatever the nature of your products or services, excellent quality is one of the best ways to market them. But how can you turn that dream into reality? Read on to find out about our handy tips, and how Veem can help.
A Clear Set of Guidelines
First of all, define what you mean by quality. Describe both the ideal process of production, if applicable, as well as the end result in detail.
What are your expectations regarding quality? Distribute your definitions among your employees. A shortened version of the document may even serve as a sales hook, assuring prospective customers about your rigorous quality expectations.
If you’re manufacturing products, make sure to keep sampling them at the production line, comparing the end results with your specifications.
Sampling services is somewhat more difficult, but far from impossible. For example, you can record your employees’ interaction with customers (but don’t forget to notify each participant about being recorded), or send out a quick survey to customers immediately after serving them.
Keep track of each sample, and compile regular quality reports. If you notice a pattern of mistakes, investigate further, and adjust your production processes accordingly.
If you conduct surveys among your customers, make sure to record their satisfaction on a scale of ten. This will give you your net promoter score (NPS), which shows you how willingly a client would refer you to a friend.
A net promoter is a customer who gives you a “9” or a“10”. If you get anything lower than that, try to follow up on it and find out what you can do to improve your services.
Incorporate quality training into the process of hiring new employees. Ensure that they share your views about high quality, and provide clear guidelines for them to follow.
Setting up a separate quality control department is not always advisable. It may send the wrong message to employees: quality is not a common cause for everybody, only the concern of a single department.
Instead, let each of your workers know that they are responsible for ensuring excellent quality.
You may even consider forming quality circles among your employees. These usually operate on a voluntary basis, and include employees from all segments of your business.
Quality circles review processes and provide feedback to you, often with suggestions for improvement. Not only does this approach ensure high quality production, but it also helps the employees feel included and valued, which in turn boosts morale and productivity.
However, make sure to always follow up on your employees’ suggestions, especially if you’re unable to adopt them into your processes. In that case, explain why their input didn’t make it through the executive filter. This way you can prevent them from feeling undervalued and unnoticed.
Provide the Best Tools
It goes without saying that high quality expectations need to be backed by efficient software tools and processes. You can’t expect your employees to do their best with mediocre resources.
Don’t worry about costs. Although many platforms come with a high price, there are several low-cost or even free software options that can do the job just as well, if not better (check out our post How to Automate Your Small Business’ Operations).
Despite the lack of costs, Veem is a powerful tool that saves both time and money for your business.
Since Veem creates a direct connection between you and your business partners, you can forget about hidden fees and unexpected delays.
Veem allows you to send and receive international transfers quickly, efficiently, and as easily as sending an email.
In addition, Veem charges no wire fees and offers competitive foreign exchange rates.
Sign up with Veem and enjoy the highest quality service in the world of global payments.